Frequently Asked Questions (FAQ)
Q: How do I get my download after purchase?
A: Right after purchase, you will receive an email containing a download link (or links) to the software package. In case you don’t see it, check your spam folder, or log in to your account dashboard where the link will also be available.
Q: What if the download link doesn’t work or the download fails?
A: Ensure your internet connection is stable. Sometimes firewalls, antivirus, or browser settings may interrupt the download — try disabling them temporarily or switching browser. If it still fails, contact our support for an alternative link or instructions.
Q: What system requirements or configurations are needed?
A: Each product comes with a list of system requirements (e.g. Windows version, hardware specs, prerequisites). Make sure you meet those before installation. If you plan to use a virtual machine (VM), ensure the VM meets those requirements and that virtualization settings are properly configured.
Q: Can I install the software on a virtual machine (VM)?
A: Yes — virtual machine installations are supported as long as the VM environment meets the required system specifications. Some products require special attention (e.g. certain virtualization or hardware-emulation settings) if run on a VM.
Q: I entered the activation key — but the software still says “invalid key” or “license not accepted”. What should I do?
A: This can happen if the key doesn’t match the version you installed, or if there was a typo. If everything seems correct and it still fails, contact support and provide a screenshot of the error for faster troubleshooting.
Q: I’m stuck during installation / I get error messages / I don’t know what to do next.
A: Don’t worry — we include step-by-step instructions and screenshots, and our support team is available to help. Provide us with a detailed description of your issue (error message, OS version, steps so far) so we can assist efficiently.
Q: Does the product work on Mac / Linux / Virtual environments / older Windows versions?
A: Compatibility depends on the specific product. Check the “System Requirements” section for each product before purchase. If your system is non-standard (e.g. macOS + virtualization, Linux VM, older OS) — feel free to ask us before buying.
Q: What if I lose my license key or need the download link again?
A: Contact our support with your purchase information (email used, order number) — we will resend the license key and download link. Many vendors handle this as part of their support offerings.
Q: What kind of support is offered if installation fails or activation fails?
A: We offer remote assistance, step-by-step guidance, troubleshooting help, and, if necessary, manual license verification or re-issuance. We stay with you until the software works properly.